At Zumalix, we offer free shipping on all orders.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order. During peak periods and holidays, processing may take up to 7 business days.

Your order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your delivery address.

Estimated Shipping Times

Shipping estimates cover the time your package spends in transit after dispatch and do not include order processing time. Delivery times vary depending on your location. Delivery in most cases takes about 7–10 business days.

During peak periods and holidays, carriers may experience delays in delivery and tracking updates. International orders may also be subject to unexpected customs delays. These factors can extend delivery beyond the estimated timeframe.

Order Changes and Shipping Details

Please ensure your shipping address is accurate and complete at checkout. Incorrect or incomplete details may delay processing or result in order cancellation.

If our system identifies an address issue, our support team will email you within 3 business days of your order being placed to verify your details. If we do not receive a response within the timeframe specified in that email, we may cancel your order.

If you notice an error in your shipping details, please email hello@zumalix.com within 24 hours of placing your order. We’ll do our best to accommodate your request, but changes cannot be guaranteed after this period.

Delayed Delivery

We know you’re looking forward to receiving your order, and we work to dispatch every package as quickly as possible. Occasionally, delivery may be delayed by circumstances beyond our control, such as severe weather, transportation disruptions, customs processing or courier issues.

Processing or dispatch may also be affected by product availability, address verification or payment processing delays. If we identify an issue that may delay your order, we’ll let you know as soon as possible.

Zumalix is not responsible for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we’ll help you follow up with the courier and provide updates as they become available.

For assistance with a delayed order, email hello@zumalix.com.

Lost or Stolen Packages

If you believe your package has been lost or stolen, please contact us at hello@zumalix.com. Although we cannot control a package once it has been handed over to the courier, we’ll do our best to help resolve the issue.

We recommend contacting the courier directly to report the missing package and start a claim. They may request additional information to investigate. We’ll also contact the courier on your behalf to follow up and share any updates.

Zumalix is not responsible for packages lost or stolen during shipping, and these are not covered by our refund policy. However, we may offer a replacement depending on the circumstances.

If the courier cannot locate your package and you suspect it was stolen, consider filing a police report.

Changes to This Shipping Policy

Zumalix reserves the right to update this Shipping Policy at any time without prior notice. Please review the latest version before making a purchase and check periodically for updates.

By purchasing and continuing to use Zumalix products, you indicate your acceptance of this Shipping Policy, including any modifications.

If you have any questions, please contact us at hello@zumalix.com.