At Zumalix, we’re committed to helping you improve your shower water quality for softer-feeling hair and cleaner-feeling skin. We believe in our products and recommend trying them for at least 14 days before considering a return. If you’re not satisfied for any reason after 14 days and within our 60-day money-back guarantee, please contact us at hello@zumalix.com.

Cancellation Policy

Changes or cancellations must be requested within 24 hours of placing your order. After this period, your order may already be in processing, and we may be unable to accommodate your request.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We encourage you to try your Zumalix products for at least 14 days to give yourself time to experience the difference. If you’re still unhappy, you may request a return after this initial 14-day period and within our 60-day money-back guarantee.

Shipping fees, if applicable, are non-refundable.

To initiate a return, fill out the form on our Contact Us page or email hello@zumalix.com. Please include your order number or the name and email address used to place your order so we can help you faster.

Damaged Items

We carefully package our products to help prevent damage during shipping. An item is considered damaged if it is defective or physically broken. Damage to the packaging alone, such as a dented box, does not qualify if the product inside is in good condition.

If your item arrives damaged, please email hello@zumalix.com within 72 hours of delivery and include a clear photo of the damage. We will review your request to determine whether you qualify for a replacement at no cost.

We do not offer refunds, replacements or returns for damage caused by normal use, wear and tear, or misuse.

Shipping and Delivery

We work to get your order to you promptly. However, shipping and delivery delays may occur due to circumstances beyond our control, including courier delays, customs processing or other shipping disruptions.

If you experience a delivery issue, please contact the courier directly for assistance. You can also email hello@zumalix.com with any shipping questions.

We are not responsible for lost, stolen or delayed packages.

Incorrect Shipping Address

Please check that your shipping address is correct before completing your purchase. If you notice an error, email hello@zumalix.com within 24 hours of placing your order.

If you provide an incorrect address and do not notify us within this period, you will not be eligible for a replacement shipment or refund.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Please review the latest version before purchasing or using our products.

By purchasing and continuing to use Zumalix products, you indicate your acceptance of this Return & Refund Policy.